Privacy Policy

1. Introduction

Rapid Electronic Repair ("we," "us," or "our") operates the website www.rapidelectronicrepair.mytown4.us (the "Service").

We are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding that information.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our Service. The data we gather falls into two categories:

a) Non-Personally Identifying Information

When you visit our website, we automatically collect standard data that your browser sends. This may include:

• Your computer's Internet Protocol (IP) address
• Web browser type and version
• The pages of our Service that you visit
• The time and date of your visit
• The time spent on those pages
• Other diagnostic data

This information is aggregated and used to analyze trends, administer the site, and understand how visitors use our Service. It cannot be used to directly identify you.

b) Personally-Identifying Information

We collect personal information only when you voluntarily provide it to us through interactions such as:

• Creating an account
• Placing an order for our repair services (including name, address, email, phone number, and payment details)
• Contacting our customer support
• Leaving a comment on our blog

The specific personal information we collect depends on the nature of your interaction with us.

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide and maintain our Service, including processing your repairs and transactions.
• To notify you about changes to our Service or your order.
• To provide customer support.
• To gather analysis so we can improve our Service.
• To monitor the usage of our Service.
• To detect, prevent, and address technical issues and fraud.

4. Legal Basis for Processing (For EEA Users)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:

• Performance of a Contract: To fulfill our repair service agreement with you.
• Your Consent: When you have given us explicit permission for a specific purpose (e.g., marketing emails).
• Legitimate Interests: For our legitimate business interests, such as website security and analytics, which do not override your fundamental rights.
• Legal Compliance: To comply with a legal obligation.

5. Sharing Your Information

We do not and will not sell your personal information. We may share your data in the following limited circumstances:

• With Service Providers: We employ trusted third-party companies to facilitate our Service (e.g., payment processing, shipping). These providers are contractually obligated to use your data only to perform services for us and to keep it confidential.
• For Legal Reasons: We may disclose your information if required by law, such as to comply with a subpoena, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred. We will notify you via email and/or a prominent notice on our website of any change in ownership.

6. Data Security

The security of your data is important to us. We use commercially acceptable means to protect your personal information, including encryption for payment transactions. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Payment Details: All sensitive payment information is handled by our PCI-DSS compliant payment processors. We do not store your full credit card details on our servers.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Your Privacy Rights

Depending on your location, you have certain rights regarding your personal data:

• Right to Access & Know: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information.
• Right to Portability: You can request a structured, machine-readable copy of your data to transfer to another service.
• Right to Object & Restrict Processing: You can object to, or request that we restrict, how we process your data.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond to your request within one month.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service. Cookies are small files stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Children's Privacy

Our Service is not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

11. Specific Rights for California Residents (CCPA/CPRA)

The California Consumer Privacy Act (CCPA) grants California residents specific rights. We have detailed these in Section 8 (Your Privacy Rights). We confirm that we have collected the following categories of personal information in the last 12 months: Identifiers, Commercial Information, and Internet/Network Activity. We collect this for the business purposes described in Section 3.

We do not sell or share your personal information for cross-contextual behavioral advertising.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We will also provide a summary of material changes. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

Change Log

• : Comprehensive update to modernize language, structure, and enhance user rights and transparency.
• Previous versions: No significant changes prior to this comprehensive update.